Shipping & Returns
RETURNS & EXCHANGE POLICY
At Lash Verbena, we take pride in the quality of our products and want you to be fully satisfied with your purchase. If for any reason you're not happy with your order, we offer a return policy under the following conditions:
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Eligibility for Return: Returns are accepted within 14 days of the delivery date, provided that the lash kits are unopened, unused, and in their original packaging. For hygiene and safety reasons, we cannot accept returns on any items that have been opened or used.
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Return Process: To initiate a return, please contact our customer service team at LashVerbena@gmail.com with your order number and reason for the return. Once your return is approved, you will receive instructions on how to proceed.
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Refunds: Upon receiving and inspecting the returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that shipping fees are non-refundable.
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Exchanges: Unfortunately, we do not offer direct exchanges at this time. If you would like a different product, please return the original, and place a new order.
We appreciate your understanding and thank you again for choosing Lash Verbena!